Service Level Formula
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Commit v.3.7.5.3
By using Commit we guarantee that you will:
Generate Growth by creating leads for new business, pursue the leads and close the sales
Increase Productivity by dispatching the right technician to the right call and measuring the technician's productivity
Satisfy Customers by solving their problems faster and giving them the service level they paid ...
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ProcessWorx CMDB v.1.5.0204
By establishing a standard, centralized information repository through a Configuration Management Database (CMDB), IT organizations can establish higher levels of service delivery, support and increase customer satisfaction.
Based on the ITIL ...
PolarHelp v.5.0
Incident Management and Service Level Management: Use best practices from ITIL.
Source code available
Polar Help Desk 5 is open-source software.
Active Servicedesk v.5.0
This practical approach to facilitating common challenges facing modern organizations provides an intuitive solution to optimize service delivery and management. IT departments can avoid slow, unmanaged service which can be both damaging to their reputation ...
AdventnetManageEngine SupportCenter Plus v.7.0
ManageEngine SupportCenter Plus is a 100% web-based Customer Service and Support Software that offers Trouble Ticketing, Account & Contact Management, SLA Management and Knowledge base in one low-cost, easy-to-use package. It helps you track and resolve ...
Bandwidth Controller Enterprise v.1.21
Bandwidth Controller Enterprise is a scalable traffic shaping solution for corporate networks and service providers. It provides Layer 3 transaction processing for high performance, low latency bandwidth management across the entire organization.The product ...
Microsoft System Center Operations Manager v.2012 RC
System Center Operations Manager is a utility solution to meet the need for end-to-end service monitoring in the enterprise IT environment. Operations Manager provides an easy to use monitoring environment that monitors thousands of servers, applications, ...
Licas v.3.38.1
It is a software package that allows a user to build distributed service-based networks that can also self-organise/self-optimise. Functionality is provided to allow for XML-RPC based message passing and dynamic linking between services. The framework ...
Web Help Desk Software for Windows v.10.0.18.3
The Web Help Desk software for Windows offers an industry leading web-based help desk software feature set that allows you to dynamically assign, track and fulfill all of your technical support trouble tickets and customer service requests with ease, ...
Web Help Desk Software for Mac OS X v.10.0.18.3
The Web Help Desk software for Mac OS X offers an industry leading web-based help desk software feature set that allows you to dynamically assign, track and fulfill all of your technical support trouble tickets and customer service requests with ease, ...
RuleLab.Net Business Rules Engine (BRE) v.1.5.14
NET, the BRE component can be utilized as a managed assembly, a COM object, or through the Web Service. BRE component Clients can synchronize the Rule files with the online repository. Rule changes made online can be instantly deployed for runtime use ...
Advanced Time Reports Personal v.9.29.8
Advanced Time Reports Personal Edition is upgradable to a multi-user version with advanced functionality, web access and reports, such as Service Level Agreements (SLAs), calendar, rounding rules, comparing professionals, departments, clients ...
Polar Help Desk v.5.0
- Service Level Management. Use best practices from ITIL.
- Email Notifications management and customization.
- Powerful and completely customizable User Roles and Permissions.
- Custom Languages and customization any labels.
- ...
Spotlight v.30.52
Spotlight, the real-time diagnostics and resolution tool, enables administrators to anticipate and correct availability and performance issues prior to a negative impact on business processes - assuring the integrity of your business initiatives and service level agreements.