Wireless Level Agreements
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SupportDesk v.2003
This help desk program allows you to log calls, track call escalation and problem resolution, manage contacts, track inventory, search the integrated knowledge base, and manage your service-level agreements. The program can be customized to your requirements ...
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OmniPeek Network Analyzer v.6.8
11a/b/g/n wireless, VoIP, and Video to remote offices. Using OmniPeek's intuitive user interface and "top-down" approach to visualizing network conditions, network engineers-even junior staff-can quickly analyze, drill down and fix performance bottlenecks ...
WebWatchBot Website Monitoring Software v.7.0
login to site, retrieve item from database, add to shopping cart, check out)
* Implement server monitoring and database monitoring to understand the impact of individual infrastructure components on the overall response time of your website and web-based applications
* View and publish powerful reports and charts showing your adherence to Service Level Agreements
Within ...
Advanced Time Reports Personal v.9.29.8
Advanced Time Reports Personal Edition is upgradable to a multi-user version with advanced functionality, web access and reports, such as Service Level Agreements (SLAs), calendar, rounding rules, comparing professionals, departments, clients ...
Bello Network Monitoring WinGUI
when SLA (service level agreements) must be checked.
Spotlight v.30.52
Spotlight, the real-time diagnostics and resolution tool, enables administrators to anticipate and correct availability and performance issues prior to a negative impact on business processes - assuring the integrity of your business initiatives and service level agreements.
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TapeTrack Lite v.11.0
TapeTrack allows both retrospective and real-time service level reporting to ensure that all service level commitments have been met and are being met.
Full email and SMS integration mean that any potential breach of service level agreements ...
Nexus Portal v.3 6
Portal is a unique set of components that is available with full source code and different support level agreements. Nexus Portal allows you to write a custom host application for your clients in minutes and you can connect and remotely view ...
Active Servicedesk v.5.0
Features:
- Web based
- End user call logging
- Knowledgebase
- Service level agreements
- Escalations
- Workflow (including authorizations)
- User defined forms
- Call logging against devices
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Personal Helpdesk for Outlook v.4 3
Supports enforcement of service level agreements (SLA) in line with ITIL guidelines. With support for automated messaging and notifications using varied communication channels such as emails, phone calls or SMS, it offers you to cut the overhead of manual ...
SupportCalls with Outlook v.3 2
Monitor mailboxes and public folders and automatically process incoming emails to support cases, assign technicians on the fly and enforce service level agreements (SLA). With support for automated messaging and notifications using varied communication ...
AdventnetManageEngine SupportCenter Plus v.7.0
It helps you track and resolve customer issues quickly, thereby delivering superior customer support and taking customer satisfaction to the next level.
Trouble Ticketing
Automatically convert the emails sent to Help Desk into trouble tickets ...
Advanced Time Reports Pocket v.7.0.26
Advanced Time Reports Pocket Edition is linked to a ATR Client (Personal or Professional) with advanced functionality, multi-user access and reports, such as Service Level Agreements (SLAs), calendar, rounding rules, comparing professionals, ...
Advanced Time Reports Palm v.7.0.51
Advanced Time Reports Palm Edition is linked to a ATR Client (Personal or Professional) with advanced functionality, multi-user access and reports, such as Service Level Agreements (SLAs), calendar, rounding rules, comparing professionals, ...