Sample Service Level Agreement
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Application Service Level Vulnerability Assessment Test for .NET v.3.95
NET based Web applications to validate software quality and compliance with service level requirements. The Application Service Level Vulnerability Assessment Test accurately detects software service level vulnerabilities and software error events as ...
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Application Service Level Vulnerability Assessment Test for Java v.3.97
Conduct internal software audits for Java-based Web applications to validate software quality and compliance with service level requirements. The Application Service Level Vulnerability Assessment Test accurately detects software service level vulnerabilities ...
Serio IT Service View Pro v.5. 5. 2004
Serio IT Service View Pro is a server/ network device monitoring and ITIL Availability Management tool rolled into one.
Define one or more Service Level Agreements for the devices you are monitoring. The reports scheduler can email availability ...
ITIL Service Management Toolkit (ITSM To v.2 11
Specific guidance includes:
- Service Level Agreement (SLA) Template
- Operational Level Agreement (OLA) Template
- IT Service Catalog Template
- IT Service Narrative Template
- ITSM Service Delivery & Support Process Overviews
- ...
Email Monitoring Service NA v.1.0
* Does not require the addition of agents or server modifications
* Administrator an unlimited number of servers from a single console
* Service Level Agreement (SLA) and Quality of Service (QOS) reporting
SiteRecon e-mail monitoring ...
SupportDesk v.2003
This help desk program allows you to log calls, track call escalation and problem resolution, manage contacts, track inventory, search the integrated knowledge base, and manage your service-level agreements. The program can be customized to your requirements ...
Paltalk
1 supports a new x-Treme service level with crystal clear, TV-like video speed, and unlimited video windows. And now we're offering our users a trial of our streaming video and audio for FREE! Download NOW and start chatting with your AIM, Yahoo, MSN, ...
Longitude v.10.0
Individual IT resources can be placed in multiple groups based on business service (e.g. payroll, production, database), infrastructure (e.g. physical, virtual, cloud), geographic location, or any other criteria needed to model resources in the IT environment.
GlassNet v.1.0
Providing real time monitoring at the service level is an efficient tool to stay on top of the network problems. Glass Net offers the possibility to monitor several different types of devices, such as computer, network servers, routers, switches ip-phones, ...
ProcessWorx CMDB v.1.5.0204
By establishing a standard, centralized information repository through a Configuration Management Database (CMDB), IT organizations can establish higher levels of service delivery, support and increase customer satisfaction.
Based on the ITIL ...
Tippon v.1.2.0.0
Three service level settings exist for a fast calculation of the total plus tips.
Phone camera can be used to take a snapshot of the bill, this is saved along with your bill total, tips, service level, and party size.
These tracked ...
Web Help Desk Software for Windows v.10.0.18.3
The Web Help Desk software for Windows offers an industry leading web-based help desk software feature set that allows you to dynamically assign, track and fulfill all of your technical support trouble tickets and customer service requests with ease, ...
Web Help Desk Software for Mac OS X v.10.0.18.3
The Web Help Desk software for Mac OS X offers an industry leading web-based help desk software feature set that allows you to dynamically assign, track and fulfill all of your technical support trouble tickets and customer service requests with ease, ...
ErlangXLS v.1.0
This includes service level, average speed of answer, agent occupation, trunk load, etc. While other providers sell Erlang-based software in expensive products, CC-Logic offers these widely used functions completely free of charge and unlimited. However, ...